Privacy Policy

1. Introduction

Janooma Labs Private Limited ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI marketplace platform.

2. Information We Collect

2.1 Information You Provide:

• Account registration data (name, email, phone number, business details)
• Profile information (business description, location, categories)
• Communications with us (support tickets, emails, feedback)
• Payment information (processed through secure third-party payment gateways)
• Content you upload (product catalogs, images, descriptions)

2.2 Information Collected Automatically:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data (city-level geolocation)
• Cookies and tracking technologies
• Log files and analytics data

2.3 Information from Third Parties:

• Public business information (from government registries, trade databases)
• Social media profile data (if you connect social accounts)
• WhatsApp Business API data (message metadata, delivery status)

3. How We Use Your Information

We use your information to:

• Provide Services: Facilitate connections between buyers and sellers, deliver leads, process transactions
• AI Processing: Train and improve our AI agent's matching, recommendation, and orchestration capabilities
• Communication: Send service updates, lead notifications, promotional content (with consent)
• Account Management: Maintain your account, verify identity, process payments
• Analytics: Analyze platform usage, improve features, optimize performance
• Security: Detect fraud, prevent abuse, enforce our terms
• Legal Compliance: Comply with applicable laws and regulations

4. How We Share Your Information

4.1 With Buyers and Sellers: We share relevant business information to facilitate connections (business name, category, location, contact details when a lead is generated).

4.2 With Service Providers: We work with third-party service providers for payment processing, cloud hosting, analytics, and communication services.

4.3 For Legal Reasons: We may disclose information when required by law, to protect our rights, or in connection with legal proceedings.

4.4 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Consent: We may share information with your explicit consent for specific purposes.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your data within 90 days, except where retention is required by law.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your data
• Object: Object to certain types of processing

To exercise these rights, contact us at madan@janooma.com.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings, but disabling them may affect functionality.

Types of Cookies:

• Essential cookies (required for platform functionality)
• Analytics cookies (usage tracking and performance monitoring)
• Marketing cookies (personalized advertising and remarketing)

8. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. International Data Transfers

Your data may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. Your continued use after changes constitutes acceptance.

12. Contact Us

For privacy-related questions or to exercise your rights:

Janooma Labs Private Limited
P307 Legend Ornate, Begur Cross Road
Bangalore 560068, Karnataka, India
Email: madan@janooma.com
Phone: +91 95591 92732